Testing the Interactivity Model: Communication Processes, Partner Assessments, and the Quality of Collaborative Work
collaborative work, communication interfaces, computermediated communication, decision making, human-computer interaction, interactivity
Digital Object Identifier (DOI)
A major consideration in designing and adopting new communication technologies is their impact on communication processes and outcomes. One way to understand this impact is according to the principle of interpersonal interactivity.
Findings from two investigations are reported here that address how properties of task-related communication conducted with differing interfaces relate to perceptions of interaction partners and the outcomes of their collaborative work. Study 1 manipulated the interface affordances of mediation, contingency, and modality richness. Study 2 examined the affordance of mediation. Results show that interfaces that promote higher mutuality and involvement lead to more favorable perceptions of partners’ credibility and attraction, and those perceptions are systematically related to higher-quality decisions and more influence. Discussion focuses on the relation between user perceptions, design features, and task outcomes in human-computer interaction and computer-mediated communication.
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Citation / Publisher Attribution
Journal of Management Information Systems, v. 16, issue 3, p. 33-56
Scholar Commons Citation
Burgoon, Judee K.; Bonito, Joseph A.; Bengtsson, Bjorn; Ramirez, Artemio Jr.; Dunbar, Norah E.; and Miczo, Nathan, "Testing the Interactivity Model: Communication Processes, Partner Assessments, and the Quality of Collaborative Work" (1999). Communication Faculty Publications. 592.