Measurement of Human Service Staff Satisfaction: Development of the Job Satisfaction Survey
development of Job Satisfaction Survey, employees in human service & public & nonprofit sector organizations
Digital Object Identifier (DOI)
Collected data from 3,148 respondents in 19 samples regarding evaluative feelings about their jobs and developed the Job Satisfaction Survey (JSS), a 9-subscale measure applicable specifically to human service, public, and nonprofit sector organizations. Included are a multitrait-multimethod analysis of the JSS and the Job Descriptive Index, factor analysis of the JSS, and scale intercorrelations. Correlations of JSS scores with criteria of employee perceptions and behaviors for multiple samples were consistent with other satisfaction scales and with findings from the private sector.
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Citation / Publisher Attribution
American Journal of Community Psychology, v. 13, issue 6, p. 693-713
Scholar Commons Citation
Spector, Paul E., "Measurement of Human Service Staff Satisfaction: Development of the Job Satisfaction Survey" (1985). Psychology Faculty Publications. 634.