•  
  •  
 

University of South Florida M3 Center Publishing

Abstract

Preface

Technology has redefined how we experience hospitality. From the front of the house to the back, technology has allowed hospitality businesses to provide a faster, better, and more personalized service. Such benefits may be achieved by relying on the systems that remember all customer preferences, by bringing guests the speed and convenience of self-check-in, and employing robots that may attend to customer requests around the clock. However, all these wonderful innovations come with challenges, such as justifying a return on investment, establishing system security, building sustainable solutions, ensuring interoperability across different systems, and delivering high touch while using high tech. Therefore, this book is set to serve academic and professional audiences by reviewing the theoretical and practical aspects of the effect of digitalization and information technology on the hospitality industry.

This textbook is open access, which means that it will be available to readers without any fee. It is published by the University of South Florida M3 Center.

Table of Contents

DOI

10.5038/9781732127593

Recommended Citation

Author, A., Author, B., & Author, C. (2021). Title of the chapter. In C. Cobanoglu, S. Dogan, K. Berezina, & G. Collins (Eds.), Hospitality and tourism information technology (pp. XX–XX). USF M3 Publishing. https://www.doi.org/10.5038/9781732127593

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

Share

COinS
 
 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.