This article explores the willingness and ability to pay of the paratransit user. Paratransit (jitney) in this study refers to a public mode of transport of passengers that is owned and operated by private individuals or very small enterprises. The data were collected from a survey in Bandung, Indonesia, and analyzed using ordinal probit and binomial logistic regression. The findings illustrate a gap between the values of willingness and ability, and also reveal that people have different valuations regarding their related perceptions. The analysis explains the groups of users who have a tendency to assign a higher value, including the characteristics of users who agree with higher fare increments. This study also discusses the policy implications of this analysis.