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Abstract

This study examined the attitudes and perceptions of Chinese students studying in Macau and American students studying at a major public university in the USA. Through one-way analyses of variance, the two groups were compared regarding their perceptions and attitudes towards the tourism industry. The scale was adopted from previous studies and had been tested for reliability and validity. The survey was uploaded to an online survey site and the link emailed to students at the two universities. Results showed major significant differences between the two groups. American students in general proved to have more positive feelings towards a career in tourism, opportunities for promotions and pay. The findings of this study seem to suggest that students in Macau should be better counseled about career options in the industry. Furthermore, on a managerial and policy level more efforts should be made for more stability in the industry with adequate working hours, pay and benefits.

美国和澳门学生对在旅游和款客服务业工作的感知

摘要

本文研究了在中国澳门学习的中国学生和美国一所重点公立大学的美国学生的态度和感知。通过单因素方差分析(one-way analysis of variance),研究比较了两组人群对旅游业的感知和态度。文中采用的量表皆源自已有文献,并已通过可靠性和有效性检验。作者将调查问卷上传于调查网站,并通过电子邮件将相关链接发送给两所大学的学生。结果显示,两组人群之间存在显著差异。比较而言,美国学生大多对旅游业及其晋升机会和薪酬水平有更积极的看法。研究结果表明,应为澳门学生提供更多有关就业选择的咨询及指导。此外,在管理层和政策层面,应进一步努力提高行业的稳定性,并提供恰当的工作时间、薪酬和福利。

关键词:款客专业学生,感知和态度, 事业, 国籍

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