Graduation Year
2019
Document Type
Dissertation
Degree
Ph.D.
Degree Name
Doctor of Philosophy (Ph.D.)
Degree Granting Department
Psychology
Major Professor
Walter Borman, Ph.D.
Committee Member
Michael Brannick, Ph.D.
Committee Member
Stephen Stark, Ph.D.
Committee Member
Sandra Schneider, Ph.D.
Committee Member
Charles Michaels, Ph.D.
Keywords
communication openness, electronic communication, job satisfaction, supervisor
Abstract
Electronic communication is no longer solely used by globally dispersed work teams. It is an integral part of today’s organizations whether they include remote workers or not. Therefore, it is important to understand how employees perceive electronic communication from their supervisor and the impact that perception has on the worker. Researchers have been adamant in the assertion that relationship-oriented communicated is better conducted face-to-face. The current study seeks to add to the existing body of research by (1) examining how the proportion of relationship-oriented communication that is electronic affects both subordinate perceptions of communication openness and subordinate job satisfaction, and (2) identifying individual characteristics that may moderate this effect. The individual characteristics examined include subordinate preference for electronic communication, tolerance for ambiguity, extraversion, and technology self-efficacy.
Scholar Commons Citation
Mills, Britany Telford, "Identifying Employees Who Fit with Electronic Communication Styles" (2019). USF Tampa Graduate Theses and Dissertations.
https://digitalcommons.usf.edu/etd/8668
