Graduation Year
2018
Document Type
Dissertation
Degree
Ph.D.
Degree Name
Doctor of Philosophy (Ph.D.)
Degree Granting Department
School of Aging Studies
Major Professor
Kathy Hyer, Ph.D.
Committee Member
Hongdao Meng, Ph.D.
Committee Member
Nicholas G. Castle, Ph.D.
Committee Member
John Bowblis, Ph.D.
Committee Member
Victor Molinari, Ph.D.
Keywords
nursing homes, quality of care, association-sponsored award, process improvement
Abstract
The National Quality Award Program, sponsored by the American Healthcare Association National Center for Assisted Living, was implemented to cultivate continuous quality improvement in nursing homes and assisted living facilities. Based upon the Baldridge Criteria for Performance Excellence, the program utilizes a systems-based or Big “Q” approach to quality and requires applicants to examine seven categories of their organizational environment including: 1) leadership, 2) strategy, 3) customers, 4) measurement, analysis, and knowledge management, 5) workforce, 6) operations, and 7) results. The subsequent dissertation examines whether award status is associated with better performance on publicly reported quality measures and financial performance within the nursing home setting. Findings suggest implementation of Baldridge principles may promote improved quality; however, further research is warranted to fully understand the relationship.
Scholar Commons Citation
Smith, Kelly M., "Broadening the Lens: A Systems Approach to Nursing Home Quality Improvement" (2018). USF Tampa Graduate Theses and Dissertations.
https://digitalcommons.usf.edu/etd/7365
