Title

Modeling Online Service Discontinuation with Nonparametric Agents

Document Type

Article

Publication Date

1-1-2006

Keywords

agent wrappers, multi-agent systems, neural network, discontinuance, Internet, service providers

Digital Object Identifier (DOI)

http://dx.doi.org/10.1007/s10257-005-0004-7

Abstract

The internet and world wide web are an increasingly important resource, both as a market and as an information source, to both individual users and business entities. An estimated 120 million active web users exist in the United States alone. Access to these electronic marketplaces and information sources is accomplished through either a direct internet connection or through a service provider. Internet service providers (ISPs) enable internet and web access for most of these users either via dial-up modems (62.2 percent), or DSL connections (17 percent). Customers of ISPs frequently switch or discontinue service. The model selection perspective is used to extend previous work in this area through the development of a multi-agent system with neural network wrappers. The nonparametric (neural network) agents identify over 92 percent of those users that either stop or change service, which is a 15 percent increase over previous models.

Comments

This article was written before Steven Walczak was affiliated with the University of South Florida.

Was this content written or created while at USF?

false

Citation / Publisher Attribution

Information Systems and e-Business Management, v. 4, issue 1, p. 49-70