Cognitive Engagement with a Multimedia ERP Training Tool: Assessing Computer Self-Efficacy and Technology Acceptance

Document Type


Publication Date



Computer self-efficacy, Cognitive engagement, Technology acceptance, ERP, Training tools, Neural network

Digital Object Identifier (DOI)



Computer self-efficacy (CSE) is a person's judgment of his or her ability to use a computer system. We investigated cognitive engagement, prior experience, computer anxiety, and organizational support as determinants of CSE in the use of a multimedia ERP system's training tool. We also examined the impact of CSE on its acceptance. We determined the benefits of a sequential multi-method approach using structural equation modeling and neural network analysis. High reliability predictions of individual CSE were achieved with a sequential multi-method approach. Specifically, we obtained almost 68% perfect CSE group prediction overall, with almost 85% perfect CSE group prediction using fuzzy sets and over 94% accuracy within one group classification. The resulting CSE assessment and classification enables management interventions, such as allocating users to appropriate instruction for more effective training.


This article was written before Steven Walczak was affiliated with the University of South Florida.

Was this content written or created while at USF?


Citation / Publisher Attribution

Information & Management, v. 46, issue 4, p. 221-232