Ratings of Organizational Citizenship Behavior: Does the Source Make a Difference?
Document Type
Article
Publication Date
Spring 2000
Keywords
Organizational citizenship behavior
Digital Object Identifier (DOI)
https://doi.org/10.1016/S1053-4822(99)00041-8
Abstract
This study compared multiple ratings of the organizational citizenship behavior (OCB) of managers obtained from three different sources: self, superiors, and subordinates. The results examining convergence across sources demonstrated that there were stronger correlations between ratings made by others (subordinates and superiors) than between ratings made by self and others. The results also indicated that there were mean level differences in ratings across sources. Specifically, ratings made by self and superiors were higher than were ratings made by subordinates. The results examining convergence within sources suggested that the reliability of OCB ratings based on a single rater were quite low; however, reliability increased considerably when aggregating raters. Future research and implications are discussed.
Rights Information
Was this content written or created while at USF?
Yes
Citation / Publisher Attribution
Human Resource Management Review, v. 10, issue 1, p. 97-114
Scholar Commons Citation
Allen, Tammy D.; Barnard, Steve; Rush, Michael C.; and Russell, Joyce E.A., "Ratings of Organizational Citizenship Behavior: Does the Source Make a Difference?" (2000). Psychology Faculty Publications. 61.
https://digitalcommons.usf.edu/psy_facpub/61
