This article investigates the effects of real-time information, located at stops and stations, on the public transportation customer. Perceived wait time, feelings of security, and ease of use were considered to be sensitive indicators. The case of newly implemented traveler information on tramline 15 in the Hague, the Netherlands, was used for a before-and-after evaluation study containing questionnaires given to travelers. One month before and 3 months and 16 months after implementation, the same sample of travelers completed in a questionnaire. Further, four orientations of the displays at tram stops, assembled for testing purposes, were evaluated. The main results were that the perceived wait time decreased by 20 percent, while no effects on perceived security and ease of use were found. Displays installed perpendicular to the tracks and separate from the shelter were ranked highest.
Dziekan, Katrin & Vermeulen, Arjan.
Psychological Effects of and Design Preferences for Real-Time Information Displays.
Journal of Public Transportation, 9 (1): 1-19.
Available at: http://scholarcommons.usf.edu/jpt/vol9/iss1/1