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Abstract

Evaluating the performance of public transportation systems facilitates operational improvement and strategic decisions. The purpose of this study was to evaluate the relative performance of 26 public urban transportation organizations in India using various criteria. We grouped these 19 criteria as Operations, Finance, and Accident-based. First, we evaluated the importance of these criteria groups using the Analytic Hierarchy Process (AHP). Then, we evaluated the organizations (Decision Making Units, DMUs) using various criteria within each criteria group using Data Envelopment Analysis (DEA). Finally, a ransportation Efficiency Number (TEN) was developed that quantified the overall performance of the DMUs considering the 19 criteria. Included is a discussion on the applicability of this approach, thus helping practicing managers understand the lacuna, if any, and set mutual benchmarks and benefits from the experience of others. This approach helps make strategic decisions for policy-making and achieves better results.

DOI

http://dx.doi.org/10.5038/2375-0901.17.4.10

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