In the literature, there is a lack of clarity on attributes that classify a planned transfer as being a connection designed by policy makers and public transport network planners. This calls for a proper guideline to be developed to support policy makers and planners in designing “seamless” transfers. The present study has two main objectives. The first is to determine the attributes that define a connection as being planned transfer. The second is to understand the difference in transit users’ perceptions between planned and unplanned transfers and, thus, their decision to use routes with transfers. The proposed definition of planned transfer consist of five attributes: network integration, integrated timed-transfer, integrated physical connection of transfers, information integration, and fare and ticketing integration. A survey was conducted at two major public transport terminals in Auckland, New Zealand. Results support the attributes identified for the definition. Findings suggest that transit users’ willingness to use transfer routes increases when attributes of the connections are more closely aligned to being planned. The study provides a guide line for policy makers and public transport network planners to serve as a basis for planning new and improving existing connections to be planned transfers.