Graduation Year
2005
Document Type
Dissertation
Degree
Ph.D.
Degree Granting Department
Psychology
Major Professor
Walter Borman, Ph.D.
Committee Member
Michael Brannick, Ph.D.
Committee Member
Bill Sacco, Ph.D
Committee Member
Steven Stark, Ph.D.
Committee Member
Kevin Thompson, Ph.D.
Keywords
Intent to leave, Job satisfaction, OCB, Job stressor, Organizational justice, Equity sensitivity
Abstract
This study tested a model that uses job stressors, equity sensitivity, perceived organizational justice, and job satisfaction to explain turnover intention and organizational citizenship behavior (OCB). An online survey was distributed to emergency communication specialists from 14 emergency communication centers in Florida. The supervisors in these emergency communication centers were asked to rate their employees on OCB. Responses to the survey and the OCB ratings were analyzed using structural equation modeling to evaluate the fit of a theoretical model to those data. Results showed that the model fit the data reasonably well and nearly all the hypotheses were supported. Specifically, job satisfaction completely mediated the relationships between job stressors, equity sensitivity, perceived organizational justice, and turnover intention. Job satisfaction partially mediated the relationships between job stressors, equity sensitivity, perceived organizational justice, and OCB, and equity sensitivity also had a unique, direct impact on OCB. Turnover intention alone did not reduce OCB. The implications of these finding are discussed.
Scholar Commons Citation
Liu, Yufan, "Investigating Turnover Intention among Emergency Communication Specialists" (2005). USF Tampa Graduate Theses and Dissertations.
https://digitalcommons.usf.edu/etd/744
